Return and Refund Policy

Last updated: August 23, 2026

Change of Mind

Subject to rights provided by law, CARTHIS LAB does not accept returns, exchanges, or refunds requested solely because the customer changed their mind, does not like the fragrance, or chose the wrong product. As the perception of a fragrance is personal, customers are encouraged to carefully review the description before ordering.

This rule does not apply where a product is defective, damaged during delivery, incorrect, not conforming to its description, or covered by a legal right of cancellation, rescission, refund, or a legal warranty.

Defective, Damaged, Incorrect, or Non-Conforming Product

If a product is defective, damaged during delivery, different from what was ordered, or not conforming to its description, contact us at contact@carthislab.com, ideally as soon as you notice the issue. Please include your order number and, where reasonably possible, a description and photos to help assess the situation.

This invitation to notify us promptly does not create a 24- or 48-hour deadline and does not extinguish any right or remedy. Depending on the circumstances and applicable laws, an appropriate solution may include a replacement, a refund, or another remedy.

Legal Warranties

Goods sold are covered by applicable legal warranties, including warranties of fitness for use, reasonable durability, conformity with descriptions and representations, and protection against hidden defects. This policy does not replace, limit, or exclude these warranties or other mandatory consumer rights.

Return Authorization and Shipping

Before shipping a product under a legal remedy or a return expressly authorized by CARTHIS LAB, email contact@carthislab.com to obtain instructions and the applicable address.

Customers are encouraged to keep proof of shipment. The allocation of risk and costs complies with applicable laws and also depends on the reason for the return.

Inspection and Refund

After receiving and verifying an eligible return, we notify the customer of the decision and process the refund using the appropriate method within applicable timeframes. Posting times by financial institutions may vary.

Online Purchases and Other Rights

Cancellation or chargeback rights under the Consumer Protection Act remain applicable. Nothing in this policy limits them.